Frequently Asked Questions
Everything you need to know about your RIHOAS shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days after processing. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items like swimwear and jewelry may be final sale for hygiene reasons.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own body or a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our customer service team. After this window, the order cannot be changed.
Do you ship internationally?
Yes, RIHOAS ships to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.